Support

Certain features of Job Walk Pro require an active subscription. After creating your account, review the available subscription plans, select the plan that best fits your needs, and complete secure payment using the supported payment processor. Your subscription will be activated automatically once payment has been successfully processed.

Current subscription information can be viewed within your account settings.

You may access the Service using the Job Walk Pro web application through a supported web browser, or the Job Walk Pro Android mobile application downloaded from the Google Play Store. Future versions of the Service may support additional platforms as they become available.

Projects organize all information collected during a site survey or job walk. To create a project: sign in, select Create Project, enter the requested project information, and save the project. You may return later to edit project information at any time.

Each project may contain one or more equipment records, including equipment name, location, manufacturer, model number, serial number, capacity, electrical information, mechanical information, user notes, photographs, checklists, and custom fields.

Equipment information can be entered manually or, where available, assisted by optional AI extraction features.

Users may capture photographs of equipment, equipment nameplates, mechanical rooms, rooftop installations, electrical equipment, plumbing equipment, existing conditions, deficiencies, and supporting documentation.

Photographs become part of the associated equipment record and may appear in generated reports.

Checklists help ensure that important inspection items are not overlooked, covering equipment condition, accessibility, maintenance observations, installation concerns, existing deficiencies, operational observations, and user-defined inspection items.

Checklist templates may evolve over time as new functionality is added.

Once project information has been entered, Job Walk Pro can generate professional reports, including a cover page, executive summary, project information, equipment summary, equipment details, equipment photographs, checklists, photo appendix, and additional project documentation.

Available report options may vary depending on the subscription plan and application version.

Job Walk Pro synchronizes project information between authorized devices using secure cloud services. To ensure successful synchronization: use the same account on each device, maintain an active internet connection during synchronization, allow synchronization to complete before closing the application, and refresh or reconnect if synchronization appears delayed.

If synchronization issues persist, contact Support with details of the affected project.

To receive the latest features, performance improvements, bug fixes, and security updates, keep both the web browser and mobile application up to date. Android users should enable automatic application updates through the Google Play Store when appropriate.

If you cannot sign in:

• Verify that you are using the correct email address.
• Confirm that your password is entered correctly.
• Check that Caps Lock is not enabled.
• If using Google Sign-In, verify that you selected the correct Google account.
• Use the Forgot Password feature if necessary.

If you continue to experience problems, contact Support.

If you do not receive a password reset email:

• Check your Spam or Junk folder.
• Verify that you entered the correct email address.
• Allow several minutes for email delivery.
• Request a new reset email if the original link expires.

For security reasons, password reset links expire after a limited period.

If project information does not appear on another device:

• Confirm that both devices are signed in using the same account.
• Verify that both devices have an active Internet connection.
• Allow time for synchronization to complete.
• Refresh or restart the application if necessary.

If synchronization still fails, provide Support with the project name, device type, approximate time of the issue, and a description of the missing information.

If photographs do not upload:

• Verify that Internet connectivity is available.
• Confirm that sufficient device storage is available.
• Retry the upload.
• Ensure the application has permission to access the device camera and photo library where required.

If reports do not generate correctly:

• Confirm that required project information has been entered.
• Verify that all mandatory fields have been completed.
• Refresh the application.
• Try generating the report again.

If the problem continues, include the project name and any error message when contacting Support.

If the application appears slow:

• Restart the application.
• Confirm a stable Internet connection.
• Install the latest application updates.
• Close unnecessary applications running on your device.
• Restart your device if necessary.