Privacy Policy

Effective Date: July 28, 2026 • Last Updated: July 28, 2026

Welcome to Job Walk Pro™, a software-as-a-service (SaaS) platform owned and operated by MEP Academy LLC ("Company," "Job Walk Pro," "we," "our," or "us").

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Job Walk Pro website, the Job Walk Pro web application, the Job Walk Pro Android mobile application, future iOS applications, and related software, services, reports, documentation, and support services (collectively, the "Service").

Job Walk Pro is designed for construction professionals, estimators, engineers, facility managers, property managers, project managers, consultants, and other commercial building professionals who perform site surveys, equipment inventories, and job walks.

We recognize that our users may store valuable project information within the Service. Protecting that information is a fundamental part of our business. We are committed to maintaining reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information entrusted to us.

Please read this Privacy Policy carefully before using the Service. By creating an account, accessing, or using Job Walk Pro, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Service.

2. Company Information

Job Walk Pro is owned and operated by:

MEP Academy LLC — United States

Support and Privacy Email: support@jobwalk.pro

Website: https://www.jobwalk.pro

Support Center: https://www.jobwalk.pro/support

If a dedicated privacy email has not yet been established, inquiries sent to support@jobwalk.pro will be handled appropriately.

3. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

www.jobwalk.pro
app.jobwalk.pro
Android applications
Future iOS applications
Customer support communications
Subscription management
Project synchronization
Cloud storage
Report generation
AI-assisted data extraction features
Google Play distribution
Apple App Store distribution (when available)

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from Job Walk Pro. Those services maintain their own privacy policies, and we encourage users to review them independently.

4. Definitions

For purposes of this Privacy Policy:

Account means the registered user profile created to access the Service.
Customer means the individual or organization that subscribes to Job Walk Pro.
Personal Information means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.
Project Data means all information created, uploaded, entered, synchronized, or generated by users within Job Walk Pro, including equipment inventories, notes, photographs, reports, checklists, and related project documentation.
User means any individual who accesses or uses the Service.
AI Processing means the optional use of artificial intelligence services to assist users in extracting equipment information from uploaded photographs, such as equipment nameplates, where such functionality is available.
Service Providers means trusted third-party companies that perform services on our behalf, including cloud hosting, payment processing, authentication, email delivery, analytics, and infrastructure support.

5. Our Privacy Principles

Job Walk Pro is built upon the following privacy principles:

We do not sell your personal information. Your personal information and project data are never sold to advertisers, marketing companies, or third-party data brokers.
Your project data belongs to you. Information entered into Job Walk Pro remains under your ownership and control, subject to the rights necessary for us to operate the Service.
We collect only information necessary to operate the Service. We strive to minimize the collection of personal information and collect only what is reasonably necessary to provide requested functionality, improve reliability, fulfill legal obligations, and protect the security of the Service.
We use industry-standard security practices. We employ commercially reasonable safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
Transparency is important. We believe users should understand what information is collected, why it is collected, and how it is used.

6. Information We Collect

Job Walk Pro collects information necessary to create user accounts, provide subscription services, synchronize project information across devices, generate reports, improve application performance, and maintain the security of the Service. The categories of information we collect depend on how you use the Service.

6.1. Account Information

When you create a Job Walk Pro account, we may collect information including:

Full name (if provided)
Email address
Password credentials (managed through our secure authentication provider; passwords are never stored in plain text)
Organization or company name (optional)
User preferences and account settings
Account creation date
Subscription status
Authentication provider (Email/Password or Google Sign-In)

This information is required to establish and manage your account and provide access to the Service.

6.2. Subscription Information

If you purchase a paid subscription, payment processing is performed by a third-party payment processor. Depending on your subscription, we may receive information such as:

Customer identification number
Subscription plan
Billing status
Subscription renewal dates
Payment success or failure notifications
Transaction identifiers
Invoice history

Job Walk Pro does not store complete credit card numbers, debit card numbers, security codes (CVV), or bank account information. Payments are processed securely through one or more trusted third-party payment processors. At the time of this Privacy Policy, Job Walk Pro primarily uses Stripe for subscription payment processing.

6.3. Project Information

Users may create projects containing information such as:

Project names
Project numbers
Building names
Building addresses
Customer names
Customer contact information (if entered)
Equipment inventories
Equipment locations
Equipment identifiers
Equipment specifications
Equipment conditions
Inspection notes
Field observations
Maintenance recommendations
User-generated comments
Checklist responses
Project reports
Other information voluntarily entered by users

This information is collectively referred to as Project Data. Project Data is stored to provide synchronization, reporting, collaboration features (where available), and backup services.

6.4. Equipment Information

Job Walk Pro is specifically designed to document commercial building equipment. Users may record information including:

Manufacturer
Model number
Serial number
Equipment capacity
Refrigerant type
Voltage
Electrical characteristics
Mechanical characteristics
Installation dates
Maintenance observations
Equipment condition
Custom user-defined fields

All such information is entered voluntarily by users.

6.5. Photographs

Users may upload photographs as part of project documentation. Photographs may include:

HVAC equipment
Mechanical rooms
Rooftop equipment
Electrical equipment
Plumbing equipment
Equipment nameplates
Building systems
Construction conditions
Deficiencies
Existing installations
Supporting documentation

Photographs are stored solely for project documentation, report generation, synchronization across authorized devices, and optional AI-assisted data extraction where enabled. Users are responsible for ensuring they have the appropriate authority to photograph equipment and facilities.

6.6. AI-Assisted Information Extraction

Certain features of Job Walk Pro may use artificial intelligence ("AI") to assist users in extracting information from equipment nameplates or other uploaded photographs. When this feature is enabled and used by the customer:

Users voluntarily submit photographs for processing.
AI processing is performed solely to identify and extract equipment-related information.
AI-generated results are intended to assist users and should be reviewed for accuracy before being relied upon.
AI extraction may not identify every field correctly and should not replace professional judgment.

AI-assisted extraction is intended to improve efficiency and reduce manual data entry. Photographs submitted for AI processing are not used by Job Walk Pro for advertising purposes. As of the effective date of this Privacy Policy, AI-assisted extraction may be limited, optional, unavailable, or disabled while functionality is being improved or maintained.

6.7. User Content

Users may voluntarily create or upload content including:

Notes
Comments
Custom fields
Checklist responses
Report narratives
Observations
Recommendations
Maintenance records
Other project documentation

Users remain responsible for the content they submit. Job Walk Pro does not routinely review user-generated content except where reasonably necessary to provide requested support, investigate reported technical issues, protect the security or integrity of the Service, or comply with legal obligations.

6.8. Device Information

When accessing the Service, certain technical information may be collected automatically, including:

Device manufacturer
Device model
Operating system
Browser type
Application version
Screen resolution
Language settings
Time zone
IP address
Internet service provider
Unique device identifiers where applicable

This information helps us improve compatibility, troubleshoot technical problems, and maintain application security.

6.9. Usage Information

We may collect information regarding how the Service is used, including:

Login activity
Session duration
Features accessed
Synchronization activity
Report generation
Application performance
Error events
Navigation within the application

Usage information helps us improve the reliability, usability, and performance of Job Walk Pro.

6.10. Diagnostic and Crash Information

To improve application stability, we may collect diagnostic information including:

Application crashes
Error reports
Performance metrics
Stack traces
Device compatibility information
Synchronization errors

Diagnostic information is used solely for troubleshooting, maintenance, and improving the Service.

6.11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain user sessions
Authenticate users
Remember user preferences
Improve website functionality
Analyze website performance
Enhance security

Users may configure their browser settings to reject cookies; however, some portions of the Service may not function properly if cookies are disabled.

6.12. Google Sign-In

Users may choose to authenticate using Google Sign-In. If this option is selected, Job Walk Pro may receive limited account information from Google, such as:

Name
Email address
Google account identifier

We do not receive your Google password. Information received through Google authentication is used solely to authenticate your identity and provide access to your Job Walk Pro account.

6.13. Information We Do Not Intentionally Collect

Unless specifically required for future features, Job Walk Pro does not intentionally collect:

Precise GPS location
Contacts
Call history
SMS messages
Microphone recordings
Calendar information
Browser history
Health information
Biometric identifiers
Government-issued identification
Social Security numbers
Driver's license numbers
Passport information
Financial account credentials
Credit card numbers

If future features require additional permissions, users will be informed before such information is collected.

6.14. Google Play Data Safety Disclosure

Consistent with the information provided in the Google Play Console Data Safety section, Job Walk Pro may collect:

Account information (such as email address and user ID)
User-generated project information
Uploaded photographs
App activity related to use of the Service
Crash logs
Diagnostic information

Job Walk Pro does not sell personal information and does not share personal information with third parties for advertising purposes. Information is collected solely to provide, secure, maintain, and improve the Service.

7. How We Use Your Information

Job Walk Pro uses the information we collect solely to provide, maintain, secure, improve, and support the Service. We do not sell your personal information, and we do not use your information for third-party advertising. The specific ways we use your information include the following.

7.1. Providing the Service

We use your information to provide the core functionality of Job Walk Pro, including:

Creating and managing user accounts
Authenticating users
Synchronizing projects across authorized devices
Saving project information
Managing equipment inventories
Generating reports
Maintaining project history
Storing user preferences
Delivering subscription features

Without this information, many core features of the Service would not function.

7.2. Managing User Accounts

We use account information to:

Verify user identity
Secure user accounts
Process password resets
Maintain subscription status
Prevent unauthorized access
Notify users regarding important account activity
Respond to account-related inquiries

7.3. Subscription Management

Subscription information is used to:

Activate paid features
Verify subscription status
Process renewals
Manage billing
Detect failed payments
Prevent subscription fraud
Maintain subscription history
Comply with applicable accounting and tax requirements

Payment processing is performed by Stripe. Job Walk Pro does not receive or store complete payment card information.

7.4. Project Synchronization

One of the primary functions of Job Walk Pro is synchronizing customer information between authorized devices. We use stored project information to:

Synchronize mobile and web applications
Restore user information after device replacement
Generate project reports
Maintain project history
Enable future collaboration features
Improve data reliability

7.5. Report Generation

Project information may be used to generate professional reports selected by the user, including:

Equipment inventory reports
Site survey reports
Equipment detail reports
Photo reports
Executive summaries
Maintenance documentation
Other reports requested by the customer

Report content is generated solely from customer-provided information.

7.6. Customer Support

When users contact us for assistance, we may use available account information to:

Verify identity
Investigate reported issues
Resolve synchronization problems
Troubleshoot software errors
Respond to technical questions
Improve future support documentation

Where practical, support personnel access only the information reasonably necessary to resolve the reported issue.

7.7. AI-Assisted Processing

Where AI-assisted extraction features are available and enabled by the user, uploaded photographs may be processed to assist with identifying equipment information, such as equipment nameplates and related specifications. AI processing is used only for the purpose requested by the user.

AI-generated information is intended to assist users and should be reviewed for accuracy before use in reports or project documentation. Job Walk Pro does not use customer photographs or AI-generated results for advertising or marketing purposes.

7.8. Improving the Service

Information may be analyzed to improve:

Application reliability
User experience
Feature usability
Performance
Compatibility
Synchronization
Error recovery
Future software enhancements

Whenever practical, information used for analytics is aggregated or de-identified.

7.9. Security and Fraud Prevention

Protecting customer information is one of our highest priorities. Information may be used to:

Detect unauthorized account access
Prevent fraudulent activity
Monitor suspicious login attempts
Investigate security incidents
Protect customer accounts
Protect our infrastructure
Detect abuse of the Service
Maintain system integrity

7.10. Communications

We may contact users regarding:

Account verification
Password reset requests
Subscription renewals
Billing issues
Security notifications
Service interruptions
Product updates
Important changes to the Service
Legal notices

These communications are considered part of providing the Service. Users may also choose to receive optional marketing or product update communications, where permitted by law. Users may unsubscribe from non-essential marketing communications at any time.

7.11. Legal Compliance

We may process information when reasonably necessary to:

Comply with applicable laws
Respond to lawful government requests
Enforce our Terms of Service
Protect our legal rights
Resolve disputes
Detect violations of our policies
Meet tax and accounting obligations
Protect the safety of our users and the public

7.12. Business Operations

Information may be used for legitimate internal business purposes, including:

Financial reporting
Subscription administration
Capacity planning
Infrastructure management
Disaster recovery
Software testing
Quality assurance
Internal auditing

These activities are conducted using appropriate safeguards designed to protect customer information.

7.13. Research and Product Development

We may analyze aggregated, anonymized, or de-identified information to:

Improve software functionality
Identify common usage trends
Develop new features
Improve application performance
Enhance usability
Better understand customer needs

Information used for these purposes is not intended to identify individual users.

7.15. No Sale of Personal Information

Job Walk Pro does not sell personal information to advertisers, data brokers, or other third parties. We also do not share personal information for cross-context behavioral advertising as those terms are defined under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

8.1. Service Providers

We use carefully selected third-party service providers to operate various aspects of Job Walk Pro. These providers perform services on our behalf and are permitted to access customer information only as necessary to provide those services. Examples include providers of:

Cloud infrastructure
Database services
Secure authentication
File storage
Payment processing
Email delivery
Customer communications
Error monitoring
Software infrastructure
Artificial intelligence processing (where applicable)

These providers are contractually or legally obligated to safeguard customer information and may not use it for their own marketing purposes.

8.2. Cloud Hosting and Data Storage

Job Walk Pro stores customer information using secure cloud infrastructure. Cloud service providers may process information necessary to:

Store project information
Synchronize devices
Perform backups
Maintain high availability
Improve reliability
Restore information following service interruptions

Cloud providers do not receive ownership rights to customer information.

8.3. Authentication Services

To provide secure account access, Job Walk Pro uses third-party authentication services. These services may process:

Email address
Authentication credentials
Login timestamps
Authentication tokens
Password reset requests

Authentication providers do not receive access to customer project information except where required to authenticate authorized users.

8.4. Payment Processing

Subscription payments are processed through trusted third-party payment processors. At the time of this Privacy Policy, Job Walk Pro primarily uses Stripe to process subscription payments. When users purchase subscriptions, payment-related information is transmitted directly to Stripe using secure, encrypted communications. Stripe may process:

Billing information
Payment method information
Subscription details
Transaction history
Fraud detection information

Job Walk Pro does not store complete payment card numbers, security codes (CVV), or bank account credentials. Users should review Stripe’s Privacy Policy for additional information regarding payment processing.

8.5. Email Communications

We may use trusted email service providers to deliver:

Account verification emails
Password reset emails
Billing notifications
Subscription confirmations
Security alerts
Customer support communications
Service announcements

Email providers receive only the information necessary to deliver communications.

8.6. Artificial Intelligence Services

Where AI-assisted extraction features are available and enabled by the user, uploaded photographs or related information may be securely transmitted to trusted AI service providers solely for the purpose of identifying equipment information from photographs. AI providers process information only as necessary to perform the requested extraction. Job Walk Pro does not authorize AI providers to use customer information for advertising on our behalf.

Where technically available and contractually supported, we seek to use AI services that do not use customer content to train general-purpose artificial intelligence models. However, practices may vary depending on the specific AI service provider and applicable contractual terms. Users remain responsible for reviewing AI-generated information before relying upon it.

8.7. Google Sign-In

If users choose to authenticate using Google Sign-In, Google provides limited account information necessary to verify identity. This may include:

Name
Email address
Google account identifier

Google authentication is optional. Users may instead choose email/password authentication where available.

8.8. Legal Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

Comply with applicable laws
Respond to lawful legal process
Comply with court orders
Respond to subpoenas
Cooperate with law enforcement where legally required
Protect the rights or property of Job Walk Pro
Protect the safety of customers or the public
Investigate fraud or security incidents
Enforce our Terms of Service

Whenever legally permitted, we will seek to limit disclosures to only the information reasonably necessary to satisfy the applicable legal requirement.

8.9. Business Transfers

If Job Walk Pro or MEP Academy LLC is involved in a merger, acquisition, asset sale, corporate restructuring, financing transaction, or bankruptcy proceeding, customer information may be transferred as part of that transaction, subject to applicable law.

The acquiring organization would be expected to honor the commitments contained within this Privacy Policy unless users are notified otherwise.

8.11. Aggregated and De-Identified Information

We may use and share information that has been aggregated or de-identified so that it no longer reasonably identifies an individual or organization. Examples include:

Application usage statistics
Feature adoption rates
Performance metrics
Reliability measurements
Industry trend analyses

Such information cannot reasonably be used to identify individual customers or their projects.

8.12. We Never Sell Personal Information

Job Walk Pro does not:

Sell personal information
Rent personal information
License personal information to advertisers
Share customer information for behavioral advertising
Provide customer lists to marketers
Exchange customer information for monetary or other valuable consideration as defined by applicable privacy laws

Our business model is based on subscription revenue — not the sale of customer information.

8.13. International Data Transfers

Depending on your location and the infrastructure used to provide the Service, your information may be transferred to and processed in countries other than your country of residence, including the United States. Where required by applicable law, we implement appropriate safeguards for international data transfers. These safeguards may include:

Standard Contractual Clauses (SCCs) approved by the European Commission or other applicable authorities;
Transfers to organizations subject to recognized adequacy decisions; or
Other legally recognized transfer mechanisms.

By using the Service, you acknowledge that your information may be processed in jurisdictions whose data protection laws may differ from those of your country of residence.

9. Data Security, Retention, and Account Deletion

Protecting customer information is a fundamental part of the Job Walk Pro service. We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information entrusted to us. While no method of transmitting or storing information over the Internet is completely secure, we continuously strive to implement commercially reasonable security practices appropriate to the nature of the information we process.

9.1. Security Measures

Job Walk Pro employs multiple layers of security designed to protect customer information from unauthorized access, disclosure, alteration, or destruction. Our security practices may include:

Encryption of data transmitted over the Internet using HTTPS/TLS.
Secure user authentication.
Password hashing and secure credential management.
Role-based access controls.
Database security policies that limit access to authorized users.
Secure cloud infrastructure.
Firewalls and network security controls.
Routine software updates and security patches.
Infrastructure monitoring.
Logging of security-related events.
Backup and disaster recovery procedures.
Least-privilege access principles for administrative personnel.

Security practices are periodically reviewed and may evolve as industry standards and technologies change.

9.2. Account Security Responsibilities

Users are responsible for helping maintain the security of their own accounts. Users should:

Choose a strong, unique password.
Keep login credentials confidential.
Avoid sharing accounts with unauthorized individuals.
Log out of shared or public devices.
Notify Job Walk Pro promptly if unauthorized account activity is suspected.
Keep contact information current to receive important security notifications.

Users are responsible for all activity occurring under their accounts unless unauthorized access results from a security failure attributable to Job Walk Pro.

9.3. Data Encryption

Where appropriate, Job Walk Pro uses encryption technologies to protect customer information. Examples include:

Encryption of data in transit using Transport Layer Security (TLS).
Encryption mechanisms provided by trusted cloud infrastructure providers.
Secure authentication tokens.
Encrypted communication between mobile applications, web applications, and cloud services.

Some encryption technologies are provided by trusted third-party infrastructure providers.

9.4. Data Backups

To improve service reliability and assist with disaster recovery, customer information may be included in secure system backups. Backups help protect against:

Hardware failures.
Infrastructure outages.
Software failures.
Accidental data loss.
Disaster recovery events.

Backups are maintained using commercially reasonable security controls. Restoration of individual customer data from backups may not always be technically feasible except as part of a broader disaster recovery process.

9.5. Data Retention

We retain information only for as long as reasonably necessary to:

Provide the Service.
Maintain customer accounts.
Preserve project information.
Process subscriptions.
Resolve customer support requests.
Meet legal obligations.
Enforce our agreements.
Resolve disputes.
Maintain security records.
Comply with applicable accounting and tax requirements.

The specific retention period depends upon the type of information involved.

9.6. Project Data Retention

Project information remains available while a customer’s subscription is active. If a subscription expires or is canceled:

Customer access to paid features may be suspended in accordance with the Terms of Service.
Project information may be retained for a limited period to allow account reactivation or data recovery.
After the applicable retention period, project data may be permanently deleted from active systems.

Retention periods may vary depending on operational, legal, or technical requirements.

9.7. Account Closure

Users may request closure of their Job Walk Pro account at any time. Account closure generally results in:

Deactivation of account access.
Cancellation of future subscription renewals (subject to billing terms).
Removal of access to stored project information following applicable retention periods.
Permanent deletion of personal information that is no longer required for legitimate business or legal purposes.

Some information may remain in secure backups for a limited period before being automatically removed through normal backup rotation procedures.

9.8. Requesting Data Deletion

Users may request deletion of their account and personal information at any time — from within the mobile application (Account → Delete Account), from the web application (Settings → Account → Delete Account), or without signing in at all using the self-service request form at jobwalk.pro/delete-account. Upon receiving a verified deletion request, we will take reasonable steps to:

Delete personal information from active systems.
Remove project information associated with the account, unless retention is required by law.
Close the associated account.
Terminate future processing, except where legally permitted or required.

Before processing deletion requests, we may request reasonable information to verify the identity of the requesting individual.

Deletion is normally completed no later than 30 days after verification. Deleting an account also cancels any associated subscription; deletion does not automatically produce a refund.

9.9. Information We May Retain

Even after account deletion, certain information may be retained where necessary to:

Comply with legal obligations.
Resolve disputes.
Detect fraud.
Prevent abuse.
Enforce contractual obligations.
Maintain financial records required by law.
Comply with tax regulations.
Protect the security and integrity of the Service.

Any retained information will continue to be protected in accordance with this Privacy Policy.

9.10. Inactive Accounts

Accounts that remain inactive for extended periods may be subject to archival or deletion in accordance with our internal data retention policies and applicable law. Where practical, we may attempt to notify users before permanently deleting inactive account data.

9.11. Security Incident Response

If Job Walk Pro becomes aware of a security incident affecting customer information, we will take reasonable steps appropriate to the circumstances, which may include:

Investigating the incident.
Containing unauthorized activity.
Restoring affected systems.
Working with security professionals where appropriate.
Notifying affected users when required by applicable law.
Cooperating with applicable regulatory authorities where legally required.

Notification timing and content will depend upon the nature of the incident and applicable legal requirements.

9.12. No Guarantee of Absolute Security

Although we employ commercially reasonable safeguards to protect customer information, no security system can guarantee absolute protection. Users acknowledge that:

Internet communications involve inherent risks.
No system is completely immune from unauthorized access.
Security technologies continue to evolve.
Job Walk Pro cannot guarantee that unauthorized third parties will never overcome implemented security measures.

Accordingly, users provide information at their own risk, subject to the protections and commitments described in this Privacy Policy.

9.13. Business Continuity

Job Walk Pro maintains procedures intended to support the continued availability of the Service during unexpected operational disruptions. These procedures may include:

Secure data backups.
Cloud infrastructure redundancy.
Disaster recovery planning.
Infrastructure monitoring.
Service restoration procedures.

While we strive to minimize service interruptions, uninterrupted availability cannot be guaranteed.

10. Your Privacy Rights (GDPR, CCPA/CPRA, and Other Applicable Laws)

Job Walk Pro respects the privacy rights of our users. Depending on where you reside, you may have certain legal rights regarding the personal information we collect and process. These rights may vary by jurisdiction and are subject to applicable legal limitations and exceptions. To exercise any of the rights described below, please contact us using the information provided at the end of this Privacy Policy. Before fulfilling certain requests, we may require reasonable verification of your identity to protect your account and personal information.

10.1. Right to Access

You may request confirmation regarding whether we process your personal information. Subject to applicable law, you may also request:

A copy of the personal information we maintain about you.
The categories of personal information collected.
The purposes for which the information is processed.
The categories of third parties with whom information has been shared.
Information regarding how long we retain your information.

Where technically feasible, we will provide this information in a commonly used electronic format.

10.2. Right to Correct Inaccurate Information

You may request correction of personal information that is inaccurate, incomplete, or outdated. Many account details can also be updated directly within your Job Walk Pro account settings.

10.3. Right to Delete Personal Information

Subject to applicable legal requirements, you may request deletion of your personal information. Upon receiving a verified request, we will take reasonable steps to delete or anonymize your personal information unless we are required or permitted by law to retain it. Examples of situations where information may be retained include:

Compliance with legal obligations.
Accounting and tax requirements.
Fraud prevention.
Security investigations.
Resolution of disputes.
Enforcement of contractual rights.

Deletion of personal information may result in the permanent loss of associated project data and access to certain features of the Service.

You may submit a deletion request directly at jobwalk.pro/delete-account, whether or not you are able to sign in.

10.4. Right to Data Portability

Where required by applicable law and technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format. This right applies only to information processed by automated means and may be subject to legal limitations.

10.5. Right to Restrict Processing

In certain circumstances, you may request that we temporarily limit the processing of your personal information. Examples may include situations where:

You contest the accuracy of personal information.
Processing is believed to be unlawful.
Information is no longer required but must be retained for legal claims.
An objection to processing is under review.

During periods of restricted processing, some functionality of the Service may become unavailable.

10.6. Right to Object

Where permitted by applicable law, you may object to certain processing activities based on our legitimate business interests. If you submit an objection, we will evaluate whether compelling legitimate grounds exist that override your privacy interests or whether processing must continue for legal reasons.

10.8. Right to Lodge a Complaint

If you believe your personal information has been processed in violation of applicable privacy laws, you may have the right to file a complaint with your local data protection authority. We encourage users to contact Job Walk Pro first so that we may attempt to resolve concerns promptly and efficiently.

10.9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable law, these rights may include:

The right to know what personal information we collect.
The right to know how your information is used.
The right to request deletion of personal information.
The right to correct inaccurate personal information.
The right to access specific categories of information collected.
The right to receive information regarding disclosures of personal information.
The right to limit certain uses of sensitive personal information where applicable.
The right not to be discriminated against for exercising your privacy rights.

Job Walk Pro does not sell personal information and does not share personal information for cross-context behavioral advertising. Accordingly, many CCPA provisions relating to the sale or sharing of personal information do not apply to our business practices.

10.10. European Privacy Rights (GDPR)

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or similar laws. These rights may include:

Access to your personal information.
Correction of inaccurate information.
Erasure ("Right to be Forgotten").
Restriction of processing.
Data portability.
Objection to processing.
Withdrawal of consent where consent is the legal basis.
Filing complaints with applicable supervisory authorities.

Job Walk Pro will process requests in accordance with applicable privacy laws and may request additional information to verify the identity of the requesting individual.

10.11. Children's Privacy

Job Walk Pro is intended for business and professional use. The Service is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under the applicable age without appropriate parental consent, we will take reasonable steps to delete that information. Parents or legal guardians who believe a child has provided personal information may contact us using the information provided in this Privacy Policy.

10.12. Exercising Your Privacy Rights

Privacy requests may be submitted by contacting Job Walk Pro using the contact information provided at the end of this Privacy Policy. To protect customer information, we may request sufficient information to verify your identity before responding to certain requests. Verification procedures are designed to prevent unauthorized disclosure or deletion of customer information.

10.13. Response Time

We strive to respond to verified privacy requests within the time periods required by applicable law. Response times may vary depending on:

The complexity of the request.
The volume of requests received.
Applicable legal requirements.
The information necessary to verify identity.

If additional time is required, we will notify you where required by applicable law.

10.14. No Discrimination

Job Walk Pro will not discriminate against users who choose to exercise their privacy rights. Except where certain information is necessary to provide the Service, exercising your privacy rights will not result in different pricing, reduced service quality, denial of access, or different customer treatment. However, deletion of information necessary to operate your account may prevent continued use of portions of the Service.

11. Third-Party Services, Cookies, Policy Updates, Contact Information, and Miscellaneous Provisions

11.1. Third-Party Service Providers

To provide and improve the Service, Job Walk Pro relies on trusted third-party providers that perform specific services on our behalf. These providers may include services for secure cloud hosting and infrastructure, database management, user authentication, payment processing, email delivery, artificial intelligence processing (where enabled), mobile application distribution, application performance monitoring, error reporting, security monitoring, and domain and DNS services.

The specific providers used to deliver these services may change over time as our infrastructure evolves. This Privacy Policy applies regardless of which qualified service provider is used to perform these functions. These providers operate under their own privacy policies and security practices. We encourage users to review those policies before using services that interact with Job Walk Pro.

11.2. Cookies and Similar Technologies

Our website and web application may use cookies, local storage, session tokens, and similar technologies to support the operation of the Service. These technologies help us authenticate users, maintain secure login sessions, remember user preferences, improve website functionality, detect unauthorized activity, enhance application security, and measure basic application performance.

We do not use cookies for third-party behavioral advertising. Most web browsers allow users to manage cookie preferences. Disabling certain cookies may affect the functionality of portions of the Service.

11.3. Do Not Track Signals

Some web browsers transmit "Do Not Track" ("DNT") signals. Because there is currently no universally accepted standard governing DNT responses, Job Walk Pro does not respond differently to browser-based Do Not Track requests. If an industry standard is adopted in the future, we may revise our practices accordingly.

11.4. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable laws or regulations, improvements to the Service, new features or functionality, changes in our business practices, security enhancements, and updates to third-party service providers. When material changes are made, we will revise the "Last Updated" date at the beginning of this Privacy Policy.

Where required by law, we may also notify users through email, in-application notifications, website announcements, or other reasonable communication methods.

Your continued use of the Service after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised policy, except where additional consent is required by law.

11.5. Links to Third-Party Websites

The Service may contain links to websites or services operated by third parties. Job Walk Pro does not control the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit. We are not responsible for the privacy practices of organizations that are not owned or controlled by MEP Academy LLC.

11.6. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws identified in the Job Walk Pro Terms of Service, without regard to conflict-of-law principles. Nothing in this Privacy Policy limits any rights provided under applicable privacy laws that cannot be waived by contract.

11.7. Severability

If any provision of this Privacy Policy is determined to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

11.8. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy policy governing the collection, use, disclosure, storage, and protection of personal information by Job Walk Pro. This Privacy Policy should be read together with:

The Job Walk Pro Terms of Service
The Job Walk Pro Support Policy
The Job Walk Pro Documentation
Any additional notices provided within the Service

Where a conflict exists between this Privacy Policy and mandatory provisions of applicable law, the applicable law shall govern.

11.9. Contact Information

Questions regarding this Privacy Policy or our privacy practices may be directed to:

MEP Academy LLC — Owner and Operator of Job Walk Pro™